Help Center & FAQ
All orders are subject to a handling period before shipment, usually within 3 business days.
Most orders leave the warehouse immediately after the items have successfully processed.
You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses. in either the US or Asia. For ALL orders outside of the United States, the order could take about 5 weeks to be delivered!
Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
Please make sure to provide the correct shipping address. Shoeselegance@gmail.com can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
WHEN WILL MY ITEMS ARRIVE?
For specialty and promotional items, please allow up to 2-5 weeks deliver time as they may be shipping from other countries.
WHERE ARE MY ITEMS COMING FROM?
Our primary warehouse is in America, but most of our specialty items are located in other countries such as China.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
DO YOU SHIP OUTSIDE THE UNITED STATES?
We are able to ship outside the United States to all of the countries with certain exclusions. If in doubt, e-mail us at Shoeselegance@gmail.com.
WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?
Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works.
HOW DO YOU DETERMINE YOUR "COMPARED TO" PRICES?
We get these prices from our wholesalers or from competitor analysis.
DO YOU SELL WHOLESALE?
Yes. Email us for details: Shoeselegance@gmail.com